Queues group applications together based on criteria set by the institution, via rules, to best fit their processing needs. System administrators define criteria for queues so similar applications can be worked together by one user or a group of users. Queues serve as a user's list of work and are automatically updated each day, providing an efficient way to get work done in Temenos Infinity.

The Queues drop-down within the Work section of the ribbon provides access to the different types of queues within the Framework. From this drop-down, users can access and work queues to which they assigned.

The queue type(s) available in this drop-drown are determined by the institution's active module(s). For example, if the Loan Origination module is not active, Application queues do not appear in this drop-down.

The Temenos queue types are as follows:

The ability to view and work queues is at the discretion of the System Administrator. For more information on the configuration of Application Queues, please see the Queues topic in the System Administrator Guide.

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